Please read the post carefully to find answers to the most common questions on how to withdraw and where to store your BIRD tokens. If you are unable to find what you are looking for, please contact our support: firstname.lastname@example.org
How to withdraw tokens from Birdchain app?
In order to make a withdrawal your account balance needs to be at least 1000 tokens, which is the minimum amount that is possible to withdraw. To start the withdrawal process, open our app and follow these simple steps:
1. Head to “My BIRDs” tab
2. Hit “Withdraw BIRDs” and fill in the details
3. Enter the number of tokens you want to withdraw
4. Enter the address where you want to withdraw the tokens (Ethereum wallet that supports ERC20 tokens only) and then hit “Continue”
5. Wait for SMS confirmation and enter the code you receive (if you do not receive the SMS, contact us providing us your account email address and the number you are trying to receive the code to).
6. Done! Within 24 hours you will be able to see your tokens in the wallet.
Which wallet should I use for a withdrawal?
It is very important to choose a wallet that supports ERC20 tokens. If you have withdrawn to a wallet that is not compatible with BIRD token you need to contact the wallet’s support directly to locate your tokens.
If you are still unsure which wallet to use, we recommend checking out My Ether Wallet known as MEW. It is available both via a desktop computer and mobile devices. If you withdraw your tokens to MEW, you will have to custom add the token in order to see your balance.
Another wallet for BIRD, that is also one of the most popular wallet among our users, is Trust Wallet. This is a mobile wallet only. Any tokens sent there should appear automatically without the need to be added manually.
Click here to find a guide on how to add tokens manually.
What exchanges is BIRD listed on?
BIRD is currently listed on IDEX, p2b2p2, ProBit and Mercatox.
Can I withdraw to Coinbase?
Coinbase wallet is an exchange wallet and BIRD token is not listed on Coinbase. DO NOT withdraw to this wallet.
Can I use my PayPal account for a withdrawal?
BIRD token is a cryptocurrency that requires an Ethereum wallet for a withdrawal. If you wish to exchange your tokens to fiat money, choose a compatible wallet with BIRD token and make a withdrawal. Once this is done you can send your tokens to an exchange where we are listed on (see above) and exchange your tokens to whichever currency you wish.
I made a withdrawal more than 24h ago, but my funds are not in my wallet.
First of all, check if you need to add the tokens manually. Please see our detailed guide on MEW and Trust Wallet on how to do that here.
The details for manually adding the tokens are following:
If you are still unable to locate your tokens contact our support at email@example.com providing us the email that your account is associated with as well as the wallet that you used for a withdrawal.
Have you got any other problems with making a withdrawal or deciding where to store your tokens?
Get in contact with our support by emailing firstname.lastname@example.org and your enquiry will be dealt within 3 working days. Please try to add as much as information as possible on your issue (screenshots are very helpful) so we could find a solution to your problem quickly.